Are all the items sold on preowned LUXE authentic?

We employ authenticity experts who perform thorough inspection of each and every item, making sure of their authenticity. To learn more, visit our AUTHENTICITY GUARANTEED page.

Do the items on sale come with an authenticity card or certificates?

The availability of an authenticity card or certificate differs from one item to the next. Whether or not an item comes with an authenticity card or certificate is stated in the description section of each item.

Are all the items on preowned LUXE used?

We only sell pre-owned products. 

What condition are the items sold on preowned LUXE?

The items are in varying conditions from new to well used. The condition of each item is clearly stated in the description section of each item. For complete information visit our CONDITION RATING page.

How can I pay for my purchase(s)?

We accept payments online using Visa and MasterCard and PayPal.

I received my order, but I want to return it?

If you are not happy with your item, please contact our Customer Care team informing them about the return within 15 days of receipt of the product. For complete information, visit out RETURNS/EXCHANGES page.

How can I track my order?

You will receive an email as soon as your item ships. The email will enclose a tracking number, which you can use to track your order. To track your order visit the DHL website.

What are the shipping fees?

We offer FREE shipping to all United States and to some international countries. For more information about our shipping policies, please visit the SHIPPING page.

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